Privacy Policy

1. Introduction

gentle-vision ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gentle-vision.com or use our financial planning services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Full name and contact details (email address, postal address)
• Financial information relevant to the services you request
• Communication preferences
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Cookie data (see our Cookies Policy for details)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our financial planning services
• Process service requests and communicate with you about appointments
• Send you information about our services (with your consent)
• Respond to your questions and provide customer support
• Comply with legal obligations and protect our legal rights
• Detect, prevent, and address technical issues or fraudulent activity

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our website and conducting our business, under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental request
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Protection of Rights: To protect the rights, property, or safety of gentle-vision, our clients, or others

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (SSL/TLS)
• Secure server infrastructure
• Regular security assessments
• Restricted access to personal information

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Financial records may be retained for up to seven years in accordance with Australian taxation and financial services regulations.

7. Your Privacy Rights

Under Australian privacy law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us at [email protected]

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]
Address: Level 12, 485 La Trobe Street, Melbourne VIC 3000, Australia